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Solutions Engineer - Integrations
Amper Technologies
Chicago, IL, USA · San Francisco, CA, USA · Remote
Posted on Feb 20, 2025
Amper is seeking a technically adept Solutions Engineer to design, deploy, and support integration solutions that connect our product with customer ecosystems in a post-sales capacity. This role requires a deep understanding of data mapping, workflow design, and IT infrastructure, along with the ability to engage directly with customer IT and business teams.
As a Solutions Engineer, you will act as the primary technical expert for integrations, ensuring seamless connectivity between Amper and customers’ existing systems. You will work cross-functionally with internal stakeholders and customers to architect solutions that drive business value while also taking a hands-on role in troubleshooting and deployment.
Integrations in manufacturing are complex, often involving legacy applications, on-premise deployments, and custom-built solutions. Your expertise will be key in bridging these environments with Amper’s platform, ensuring robust and scalable integrations.
Key Responsibilities
Solution Architecture & Design
Lead technical discovery with customers to understand integration needs, data models, and business workflows.
Design integration architectures that map Amper’s product to customer environments, ensuring data integrity and process alignment.
Develop solution designs that account for IT constraints such as security, networking, and system compatibility.
Define best practices for integration workflows, API utilization, and data synchronization.
Post-Sale Customer Engagement & Technical Leadership
Serve as the primary technical contact for integration projects, working closely with customer IT teams to explain deployment processes and address concerns.
Work alongside CSMs and TAMs (Technical Account Managers) to guide customers through the implementation process, providing expertise on authentication, networking, and security best practices.
Lead technical troubleshooting efforts, diagnosing issues across APIs, databases, containers and networking layers.
Work alongside Customer Success, Sales, and Engineering teams to ensure smooth execution of integration projects.
Train and advocate for TAMs to develop deeper capabilities with designing and building integrations to scale up this function.
Implementation & Deployment Support
Assist in deploying and validating integration solutions, ensuring successful data flow and system interoperability.
Provide technical documentation and training for both internal teams and customers.
Establish scalable integration patterns that can be standardized across multiple customer implementations.
Continuous Improvement & Best Practices
Collaborate with engineering teams to enhance Amper’s API and integration capabilities.
Develop reusable integration templates and best practices to accelerate future projects.
Stay up to date with industry trends in system integrations, data connectivity, and IT infrastructure.
About You
You are a solutions-oriented professional who thrives in technical problem-solving and customer-facing discussions. You enjoy working with IT teams to navigate complex system landscapes and have a strong foundation in integration design. You’re comfortable leading discussions on data flows, security, and API architectures while also rolling up your sleeves to resolve technical challenges.
What You Bring
Relevant Experience
4+ years of experience designing and developing integration solutions using established architecture methodologies.
4+ years of experience building enterprise-scale integrations or API scripting.
Proven track record of leading B2B system integration projects and workflow implementations.
Experience working directly with manufacturing systems/customers, specifically supporting B2B integrations is required.
Technical Expertise
Strong understanding of integration architectures, APIs, and data formats (JSON, XML, CSV).
Working knowledge of relational databases and SQL.
Experience with system-to-system data mapping and workflow automation.
Solid grasp of IT infrastructure, including networking, server architecture, virtualization, and security best practices.
Communication & Problem-Solving
Ability to engage and build trust with customer IT teams, explaining technical concepts in an accessible manner.
Strong troubleshooting skills, with the ability to diagnose and resolve issues across multiple systems.
Excellent written and verbal communication skills, with the ability to document technical processes effectively.
Project Execution & Collaboration
Ability to manage multiple integration projects, balancing both strategic and hands-on technical work.
Experience collaborating with engineering, sales, and customer success teams to deliver solutions.
Self-starter who proactively identifies and solves problems.
Preferred Qualifications
Hands-on experience with integration platforms (e.g., Mulesoft, Zapier) or ETL tools.
Familiarity with message queues and event-driven architectures.
Prior experience in a solutions architect, integration engineer, or similar technical customer-facing role.
Location
This is a remote-friendly role. Employees within commuting distance of our San Francisco or Chicago offices have the option to work in person if/when the choose. We support flexible work while valuing the collaboration and speed that come from working together in person.
Why Join Amper?
Be part of a mission-driven company transforming the manufacturing industry.
Collaborate with a dynamic, innovative team that values creativity and impact.
Enjoy competitive compensation, benefits, and opportunities for growth.
Compensation & Benefits:
The range of annual base salary for full-time employees for this position is $120,000-150,000 per year. An offer will also include early-stage stock option equity. Please note that pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and unlimited paid time off.